Our number one goal is to ensure your bathroom renovation is stress-free and on schedule and because of that we have worked hard to perfect our process. It consists of just eight simple steps – read on to understand exactly how your renovation will work.
The first step is to get in touch. Call us today on 1800 NOVALE or click the button below that says ‘Talk To An Expert’ and fill in your details. We’ll be in touch to discuss your renovation and to make sure we are the right renovator to create your dream bathroom. If you decide to go ahead, we’ll arrange for one of our friendly staff to visit your home for a more in-depth discussion of your renovation.
Next, one of our expert bathroom renovators will visit your home to discuss a design and vision for your bathroom. We’ll measure it up, discuss budget, and pin down a timeline. This is the perfect time to discuss every little detail of your ideal bathroom. We’ll also bring past designs for your reference and a portfolio of completed projects so you can get a feel for what an incredible Novale Bathroom is really like.
Within two days you’ll receive a detailed and transparent ‘scope-of-works’. This document will exclude everything that will be completed during your bathroom renovation… what will be supplied, what Novale Bathrooms will be responsible for, and what, if anything, you may need to prepare. This is a simple, easy-to-read document, but if you have any questions, we’re there to explain and make everything clear.
Once you accept our quote, we’ll arrange another casual, in-home meeting to confirm details, start date, and answer any final questions you have. We’ll also sign the job agreement and collect a deposit.
Then the exciting part starts. You’ll get all the tools you need to select the materials and products for your project. Of course, if you need help at this stage, we’re happy to help.
Once you decide on a convenient start-time, you’ll get access to our simple online project-management software. With phone and computer access you’ll be able to check the schedule and watch as the renovation is carried out on time. You’ll also be able to follow along and ensure everything is progressing exactly as you want it by viewing regular progress photos.
Now that all the paperwork and set-up is out of the way, you’re renovation is ready to begin. We start with demolition – if necessary – and then complete every step per the agreed upon plan.
It’s important for you to know we don’t switch between jobs. Once we start your project it is our sole focus. We’ll arrive on time everyday, ensure we protect your house prior to starting work, clean up and leave your home in pristine condition, and work continuously on your project until it is finished perfectly – on time.
We’ll even put a printed wall planner up which will show you (and any friends that pop over) the complete schedule and design of your bathroom project so you know exactly what we are doing and when we’re doing it.
During this process your home will be covered by a comprehensive Home Building Compensation Fund Insurance. This is arranged by Novale Bathrooms for all projects over $20,000 and you’ll be issued with a certificate at the beginning of the project.
All done! We’ll clean up and leave your home in pristine condition. We’ll walk through your new bathroom with you and make sure everything is exactly as expected. Then we’ll get out of there, so you can enjoy it!
You’ll be amazed how your bathroom has been transformed from a dreary, old room into a beautiful and comfortable space you’ll love using every single day.